Refund policy
Shipping
All prom ,wedding and special made dresses are all pre orders And made to process and it will take at less 1 month And there no refund or exchange on does dresses thanks.
Regular orders on hand merchandise
Processing time of an order: 1-3 business days.
Delivery Time :7-11 days
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. For regular orders
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at oceanglamboutique@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at oceanglamboutique@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
📦 Shipping & Refund Policy
At Ocean Glam Boutique, we appreciate your business and want to ensure full transparency regarding our shipping and refund process.
Shipping Costs
All shipping fees are the responsibility of the customer.
Shipping costs will not be covered by Ocean Glam Boutique.
Refunds & Returns
If a refund is approved:
- The original shipping cost will be deducted from your refund total.
- Any return shipping fees are also the customer’s responsibility.
- Refunds will be issued minus all shipping charges, regardless of the reason for return.
Lost or Delayed Packages
Ocean Glam Boutique is not responsible for packages once they have been handed over to the carrier. Any claims for lost or delayed packages should be filed directly with the shipping carrier.